If you elect to make a Payment to AGS by direct debit from your Account through the Bulk Electronic Clearing System, then the following terms and conditions of this DDR Service Agreement, your DDR and the Pay Plan apply.
We have included with this DDR Service Agreement (or, if you completed your DDR on-line, we will forward to you) a copy of the Pay Plan. The Pay Plan sets out details of your direct debit arrangements and DDR. Please let us know in writing to our Address if any details in the Pay Plan are incorrect.
Please note that, while preferred contact methods are specified under nominated conditions in the DDR Service Agreement, you can contact us at any time by phone, email, online chat, or in writing to our Address to discuss any concerns about your DDR Service Agreement.
1. Drawing Arrangements:
You have authorised us to debit the Payment from your Account in accordance with your DDR. We will comply with your DDR when debiting any Payments. Where the debit day for a Payment falls on a non-Business Day in the place of lodgement, we will draw the Payment on the next Business Day. If you are uncertain about when a Payment will be due, you should contact your Financial Institution. We will not change the amount or frequency of a Payment or the terms of this DDR Service Agreement unless we give you at least 14 days' written notice. We will notify you by sending a notice by the communication method you have nominated to us in the DDR. Any notice sent by ordinary post will be deemed to have been received on the seventh Business Day after having been posted. Any email notice is deemed to be received 2 hours after the time sent, unless we receive an automated message that the email has not been delivered. For fortnightly or monthly Payment arrangements, if you miss a Payment then you agree that we may automatically spread the next missed Payment across the balance of your deductions after the outstanding Payment is made. If you do not make the outstanding Payment noted above, your policy will be cancelled. The overall premium will not increase.
We may cancel or suspend the DDR Service Agreement if you provide us with any incorrect Account details, a Payment is dishonoured or you stop a Payment.
2. Your Rights:
You may stop any Payment or cancel the DDR Service Agreement at any time by notifying us by phone, sending a written notice directly to us to our Address, or by notifying your Financial Institution. Notice given to us should be received by us at least 7 Business Days prior to the due date for a Payment which you wish to stop. You may also request a change or deferment of a Payment or your DDR by contacting us by phone or in writing at our Address, or by notifying your Financial Institution and advising your requirements not less than 7 Business Days prior to the due date for a Payment which you wish to change or defer.
1. Your Responsibilities:
It is your responsibility to ensure that sufficient funds are available in your Account to meet a Payment on its due date. If there are insufficient funds in your Account to make a Payment and your Financial Institution dishonours the Payment:
2. Your Account:
Direct debiting through the Bulk Electronic Clearing System may not be available on all accounts including your Account. You should check the details of your Account (as set out in the Pay Plan) against a recent statement from your Financial Institution. If you are uncertain about whether direct debiting is available on your Account or what your Account details are, you should check with your Financial Institution before completing the DDR.
3. Your Indemnity:
You agree to indemnify us for any loss or expense we suffer which arises from or in connection with you giving us incorrect or false information in the DDR. This indemnity will survive termination of the DDR Service Agreement.
Where you consider that a Payment has been incorrectly processed and you wish to dispute a Payment you should take the matter up directly with us, (AGS, ABN 61 003 617 909, User ID 142038) by notifying us by phone and then following up in writing to our Address. Alternatively, you may also dispute a Payment directly with your Financial Institution.
If we conclude as a result of our investigations that your Account has been incorrectly debited, we will respond to your query by arranging for your Financial Institution to adjust your account accordingly. We will also notify you in writing of the amount by which your Account has been adjusted. If we conclude as a result of our investigations that your Account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing. If you are not happy with our decision, you may refer the dispute to your Financial Institution.